Firstport AI assistant makes it easier to find disability information
Firstport has launched a new artificial intelligence (AI) assistant to make it easier for New Zealanders to find reliable disability information.
July 6th, 2026
Users can enter disability-related questions into the AI assistant, and it will respond with plain English answers drawing from the wide range of information on Firstport. The AI assistant is free to use.
The AI assistant makes it quicker and easier for people to find the information they need on Firstport. Until now, users could only find information by using the navigation menu or a traditional search function, which limited them to viewing a single topic or page of information at a time. Using the Firstport AI assistant, they can enter a single query and receive a more complete set of information drawn from multiple topics.
Some of the topics the AI assistant can help with include finding funding and support services, transport, education, employment, and housing.
Firstport’s AI assistant has been developed with accessibility at the forefront. It aims to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.2 AA and New Zealand Government Web Standards. WCAG 2.2 AA is the most widely accepted accessibility standard and covers features such as text contrast, clear simple language, and the ability to navigate with only a keyboard.
The AI assistant has its own dedicated page on the website, instead of a pop up in the corner, for better use with assistive technology. For example, screen reading software can have trouble reading information in pop ups in the correct sequence.
Shane Andrews, Enable New Zealand Chief Experience and Engagement Officer, says the AI assistant is a chance for the organisation to pioneer the use of AI while ensuring that Firstport is providing the disability community with accessible, reliable, and relevant information.
“We’re excited to make the Firstport AI assistant available to disabled people, their families, and support people across New Zealand. This tool makes it easier for people to find the information and support they need wherever they are in the country.”
“The questions that people ask the AI assistant will give us added insight into what matters most to disabled people and their families, and what they want to know more about. This will help guide us on what information and content we add to Firstport going forward.”
To help protect users’ privacy, the AI does not require a log in and discourages users from including personal information in conversations. The AI assistant stores conversations in a secure database for 30 days for quality assurance purposes, after which they are automatically deleted.
The AI assistant includes guardrails for health-related and sensitive topics. It does not provide medical advice and or give diagnoses. If users indicate they are experiencing a mental health crisis, the AI assistant will direct them to where they can get help.
Firstport’s AI Assistant follows the Public Service AI Framework, which guides responsible, safe, and effective AI adoption across New Zealand’s public service.