Legal & Privacy
Firstport's copyright, privacy, and other legal information.
On this page
Firstport is powered by the team at Enable New Zealand and funded by Whaikaha - Ministry of Disabled People. This means that the words ‘we’ and ‘us’ in the information below refer to Enable New Zealand.
This page explains how Enable New Zealand collects, uses, shares and protects your personal information, and what choices and rights you have.
Using our website: You can browse our website without telling us who you are, but we collect some information about your visit (for example through cookies, Google Analytics and Meta Pixel) to help improve the site.
If you contact us or use our services: We only use the personal information you give us for the reason you provided it, and we might provide separate service-specific privacy statements.
Sharing your information: We only share personal information when it relates to why you gave it to us (for example with contractors who help deliver services), unless the law allows or requires sharing, or it is needed to protect someone’s safety.
Keeping your information safe: We do what we reasonably can to protect your information from being lost, accessed or shared without permission, or misused.
Your rights: You can ask to access the information we hold about you and ask for it to be corrected if you think it is wrong.
Web forms: If you contact us, we use your details to provide support and services. Some of this information is held in Microsoft Dynamics 365.
Newsletters and emails: If you subscribe, we use your details to manage your subscription and understand how useful our emails are. Some emails are sent using Mailchimp.
AI chat: If you use our Firstport AI assistant, your messages are processed to help provide information using an AI assistant built with Microsoft Copilot Studio. The tool may not always be accurate and is not a substitute for professional or emergency support.
Read more: The sections below provide more detail about each topic, including what you can do and how to contact us.
Information we collect when you use our website
You can browse this website and read the information without providing any of your personal information—such as your name.
But we do collect information about your visit to our website to help us improve it.
When you fill in an online form on our site, we hold the information you provide. This information is used to respond to issues you raise, correct information we hold, provide information, or where applicable, to inform decision making.
Cookies track pages you visit
We use ‘cookies’ to collect information about the pages you visit. Cookies are small files that are saved on your device (computer, phone or tablet). They help the site remember information about your visit such as which pages you’ve visited.
You can turn cookies off or delete them from your web browser. Most browsers let you manage this under Settings (or Preferences) > Privacy and Security > Cookies. Some website features might not work properly if you turn off cookies.
Website tracking tools collect information about your visit
We use Google Analytics and Meta Pixel to understand how people use our website. It helps us improve the site by collecting information such as:
Your activity on our website
the pages you visited and the links you clicked
the date and time you visited
the words you searched for
whether you have visited our website before
the website (if any) you came from
Technical information (about your device/connection)
your IP address
your location (city) based on your IP address
your computer’s operating system (like Windows 10, Mac OSX)
your web browser (like Edge, Chrome or Firefox)
your screen size and type of device.
You can stop Google Analytics collecting your information by either:
turning off cookies in your browser, or
installing the Google Analytics Opt-out browser add-on.
Find out how to prevent your data from being used by Google Analytics
Learn more about Google Analytics privacy policy
Who can see the information we collect
Some Enable New Zealand staff, including website administrators, can see the website usage information we collect. We might also share anonymised information with Whaikaha – Ministry of Disabled People, who fund Firstport.
Your personal information
Under the Privacy Act 2020, personal information means any information about an identifiable person—that is, information that identifies you, or could reasonably be used to work out who you are (either on its own or when combined with other information).
If you choose to share personal information (eg, through online forms or email requests), we will only use it for the reason you provided it.
Protecting your privacy
We care about your privacy and are committed to protecting your personal information.
We handle any personal information you share with us in line with the Privacy Act 2020, the Health Information Privacy Code 2020, and other relevant laws. These laws set the rules for how we collect, use, store, share, and securely dispose of personal information, and how you can access and correct it.
Read our privacy statements
Before you give us information, please read any privacy statement shown at the time. We will handle your information in line with this privacy statement and, if needed, any separate privacy statement when you apply for, or receive, a particular service.
For more information, visit the Office of the Privacy Commissioner website using the link below.
Privacy Commissioner - Te Mana Mātāpono Matatapu
Health Information
This website is intended to provide general information only. Please do not share detailed health or disability information through this website, including through contact forms, email enquiries, newsletters, or the AI chat assistant.
If you do choose to share health information with us despite this guidance, it will be treated as health information and handled in accordance with the Health Information Privacy Code 2020.
Enable New Zealand will hold this information.
Information stored or processed overseas
Some of the tools we use to support this website are provided by trusted overseas suppliers, including Microsoft, Google, Meta, Genesys, and Intuit (Mailchimp). This means that some personal information, such as website usage data, newsletter information or chat transcripts, may be stored or processed outside New Zealand.
We only use providers that have strong privacy and security safeguards in place. We take reasonable steps to ensure that your information is handled in a way that is consistent with the Privacy Act 2020, including Information Privacy Principle 12.
Personal information Enable New Zealand uses for its own purposes
We might also use personal information for our own day-to-day business purposes, such as:
improving our services
meeting our legal and contractual obligations
managing risk
handling complaints
planning and reporting.
For information collected through this website, this use is usually limited to aggregated or anonymised data.
When we use personal information for these purposes, Enable New Zealand is responsible for it and must follow the Privacy Act 2020.
We will only use your personal information in ways that are lawful, fair, and connected to why you gave it to us.
Sharing your information with other organisations
We do not routinely share personal information collected through this website. We may share personal information where it is directly related to why you provided it, for example, if you ask to be connected with Enable New Zealand services, or where we use trusted service providers to support website functions (such as analytics, email delivery, or the AI chat assistant)We will not share your personal information with other government agencies or other organisations without your permission, unless permitted or law allows or requires it, or sharing is needed to protect someone’s safety.
Keeping your information safe
Your privacy matters to us and we take protecting your personal information seriously. We do what we reasonably can to protect your personal information from being lost, accessed without permission, shared without permission, or misused.
Accessing or correcting your information
You have the right to access any personal information we hold about you. If you think the information is wrong, you can ask us to correct it. You can also ask us to delete it. Please follow the steps below, and we will work with you to update it.
How to apply
To access or correct your personal information, contact us:
Online: Use our online contact form or web chat
Email: enable@enable.co.nz
Phone: Call our contact centre on 0800 362 253
Please include:
your name
contact address (email or postal)
contact phone number
details of what information you want to access or correct. (Please be as clear and specific as you can).
We might contact you if we need more details.
Adding a statement of correction
If we cannot make the change, or we do not agree it needs to be updated, you can ask us to add a statement of correction. This is a note from you that says what you think is wrong and what the correct information is.
We may contact you to ask for more detail.
We may need to confirm your identity (for example, by asking a few questions or requesting ID).
We will keep your statement with the original information so it can be read with it.
Information from web forms
When you contact us or interact with our services, we may collect personal information to help manage enquiries, provide support, and keep appropriate records.
Some of this information is managed using Microsoft Dynamics 365, a customer relationship management (CRM) system provided by Microsoft.
Microsoft Dynamics 365 helps us securely store and manage information such as your name, contact details, and records of interactions with Enable New Zealand. This allows our staff to respond to enquiries, track requests, and provide consistent support over time.
This means Enable New Zealand and Microsoft can process and store your information within the Dynamics 365 system. Microsoft processes this information on our behalf and does not use it for its own purposes. We only use this information to provide our services, meet legal obligations, and improve how we support people.
Information held in Microsoft Dynamics 365 may be stored on secure servers in other countries, not only in New Zealand. Microsoft applies security and privacy controls to protect this information.
For more information, see Privacy and personal data in Microsoft Dynamics 365 on Microsoft Learn.
Privacy and personal data in Microsoft Dynamics 365
Information from newsletters and emails you subscribe to
When you sign up for our newsletters or email updates, we use your personal information to manage your subscription and to understand how well our emails are working. You can unsubscribe at any time.
Some of our newsletters and email updates are sent using a tool called Mailchimp.
Mailchimp provides reports that show how people interact with our emails (for example, whether an email was opened and which links were clicked). This means Enable New Zealand and Mailchimp can see your name and email address and might be able to see which links you clicked. We only use this information to understand how useful our newsletters are.
Your subscription details and email-activity data (like opens/clicks) might be stored on servers in other countries, not only in New Zealand. For more information, see the Intuit Global Privacy Statement, which covers Mailchimp.
Global privacy statements - Intuit
Our AI chat assistant
We have an Artificial Intelligence (AI) powered chat assistant on this website to help you find information quickly. It is built using Microsoft Copilot Studio, a tool provided by Microsoft that lets organisations create custom AI assistants.
What the chat assistant does
The chat assistant is designed to answer your questions about disability in New Zealand, based on the information on Firstport and other trusted sources. It uses artificial intelligence to understand what you've asked and generate a helpful response.
Safety when using AI
If you tell the AI assistant something that suggests you might be unsafe, it will ask you to contact emergency services so you can get help right away. What you share in these moments won’t alert our staff, and we won’t be able to step in or take action, so it’s important to contact emergency services yourself if you need immediate help.
Like all AI tools, it may occasionally give incomplete or inaccurate answers. We recommend using it as a starting point, not as a substitute for professional advice. Any factual statements from AI should always be double-checked or discussed with a human. If you're unsure about anything it tells you, please give feedback using our online webform.
What information it collects
When you use the chat assistant, the messages you type and the assistant's responses are processed by Microsoft Copilot Studio and automatically saved to a secure Microsoft database.
You do not need to share personal details (such as your name, contact details, or health information) to use the chat. If you include personal information about another person, it may be retained as part of the chat transcript for quality purposes, but we will not use it to identify or contact that person.
We do not use the chat assistant to collect personal information on behalf of Enable New Zealand. If you need to share personal details with us directly, please contact us at enable.co.nz/contact or email enable@enable.co.nz.
How your information is kept
Conversations will be saved for 30 days, stored in a secure Microsoft database, after which they are automatically deleted. You can also request any personal information about you is deleted before the 30 days have passed. To do this, follow our process above (‘Accessing or correcting your information’).
Only authorised Enable New Zealand staff and technology support partners with the appropriate access permissions can view these conversations.
Your conversation data is not used to train Microsoft's AI models.
Microsoft's privacy statement
For full details on how Microsoft handles data in Copilot Studio, see Microsoft's privacy statement and Copilot Studio documentation.
How your data is kept safe
Microsoft Copilot Studio includes a number of protections for your data:
your conversation data is encrypted both when it is being sent and when it is stored
your data is kept separate from other organisations' data
access to transcripts is restricted to authorised staff only
Microsoft does not share your data with other users or organisations
your conversation data is not used to train AI models.
We have assessed the privacy impacts of using Microsoft Copilot Studio and are satisfied it meets appropriate standards for security and data handling.
If you have any questions or concerns about how the chat assistant handles your information, please contact us at enable@enable.co.nz.
Privacy questions or complaints
If you have a question or concern about how we have handled your personal information, email us at enable@enable.co.nz. We will work with you to resolve it.
If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner. See their website for more information.
Privacy Commissioner - Te Mana Mātāpono Matatapu
Copyright and content
Unless stated otherwise, everything on this website is owned by Enable New Zealand and protected by copyright under the New Zealand Copyright Act 1994.
While the content is Enable New Zealand’s intellectual property, we give our permission for you to copy and share most of the content – except for photos and graphics – as long as:
you don’t change it
you don’t sell it
you don’t use it to promote or endorse any product or service
you don’t use it in an inappropriate or misleading way
you include any disclaimers that came with the original content.
you respect the moral rights of the original author, as set out in Part IV of the Copyright Act 1994.
Photos and graphic work
It is against the law to copy or use any photos or graphics on this website, or in any publication on this website, without our written permission. To ask for permission, please email us at communications@enable.co.nz.
Enable New Zealand logo
If you want to use our logo, please contact us first at communications@enable.co.nz.
If you’re giving credit for our work, please cite the name of Firstport and the phrase “Powered by the team at Enable New Zealand” (rather than just the use of our logos).
Other people’s work
Some content on this website belongs to other people. Where this is the case we will have provided clear references. If you wish to use their content, you’ll need to get their permission before using it. Please contact our team if you need their contact details.
Linked websites
Enable New Zealand is not responsible for the content on websites we link to.
Due to changes always taking place and differing content audit systems, we cannot guarantee their accuracy, presentation, or that the links will always work. If you experience any issues with links not being active, please contact our communications team. Any concerns or inaccuracies on sites we link to should be raised with the content provider/website owner.
Copyright questions?
Please email us at communications@enable.co.nz if you have any questions about our copyright.