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You can contact your bank if you need help to manage your banking needs. The bank can suggest ways to make it easier for you to do your banking.

New Zealand banks have guidelines to help them improve access to banking services for older people and disabled people.

Read the guidelines on the New Zealand Bankers Association website. (external link)

Find out what ANZ, BNZ, Heartland Bank, Kiwibank, and Westpac NZ are doing to make banking accessible for their disabled customers.

ANZ’s accessibility and inclusion plan (external link)

Heartland Bank’s diversity and inclusion plan (external link)

Kiwibank’s accessibility plan (external link)

Westpac NZ’s accessibility plan (external link)

Dementia-friendly banking

Westpac staff are trained to help people with dementia with their banking needs. For example, the bank can help set up notifications (an alert that extra help may be needed), direct debits, withdrawal limits, and alternative contacts.

Visit Westpac’s website for information about:

  • managing your finances after a diagnosis
  • how to spot signs of financial abuse.

Learn about dementia friendly banking at Westpac (external link)

Banking guidelines for all New Zealanders

The New Zealand Bankers Association has a guide to help customers get the most out of their banking. The guide covers these topics:

  • Different ways you can do your banking.
  • How to choose the right products and services to suit your needs.
  • How to set up and cancel recurring payments, avoid bank fees and keep yourself safe from fraud.
  • How to make a complaint, or switch banks, if you’re not satisfied with your bank.

Visit New Zealand Bankers’ Association website to read the Smarter Banking guide (external link)

Last updated on Tuesday, 16 August 2022

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