Disability allowances and benefits from WINZ

Last updated on 14 December 2021

Get financial support from Work and Income

On this page we give you advice about working with Work and Income (WINZ) to get a benefit or allowance. To find out what benefits you can get, you need to look at their website or contact them.

How do I get started?

Find the right benefit for you

The WINZ website lists all the health and disability benefits that are available. They also have an online tool to help you find out. If you’re not sure then youll need to contact them to get help. 

There are 3 ways to find a benefit:

  1. Use the WINZ online tool to check what benefits you can get (external website)
  2. Visit the WINZ website to see a list of all benefits (external website)
  3. Get in contact with WINZ (external website)

Apply for the benefit

To apply for most benefits you need to fill in a paper or online form. The WINZ website tells you which one to use for each benefit 

If you can’t print out a form, you can get WINZ to post a form to your home. Or you can visit them to pick up a form.

If you can’t fill in an online form, you can talk to WINZ to find out other ways to apply. 

Also, you can have someone help you. This might be a family member, an advocate or a lawyer. WINZ have lots of information on how to get someone to help you through the application.

Go to an appointment

To complete your application for a benefit, you might need to go to an appointment at WINZ.

Appointments with WINZ

Booking an appointment

You may need to book an appointment with Work and Income, depending on what you want to do.

You don’t need an appointment to:

  • Check if you can get a benefit or payment
  • Apply for a job that you’ve seen on Work and Income’s online job database
  • Drop off documents to support an application you’ve made

You might need an appointment to:

  • Apply for a benefit or payment
  • Apply for NZ Super
  • Get help with an urgent or unexpected cost
  • Update WINZ about a change in your circumstances or contact details
  • Reapply for Temporary Additional Support (TAS)
  • Apply for childcare or Out of School Care and Recreation (OSCAR) subsidy

You need an appointment to:

  • Reapply for the 52-week Jobseeker Support or Sole Parent Support

To find out if you need to book an appointment use the MyMSD portal through the Work and Income website, or give them a call.

Meeting with a case manager

When you apply for a benefit or payment with Work and Income you will work with a case manager who will help you through the application process.

When you arrive for your appointment you will check in with reception and wait for a case manager to see you.

The case manager will talk with you about your situation and check that you’ve got all the right documents and forms filled out.

They will answer any questions you have and let you know if there’s anything else you need to do.

If you’re applying for more than one thing, you don’t need a separate appointment for each one – the case manager can work through everything with you in the one appointment.

When do I find out if I get a benefit?

Your case manager can usually tell you the outcome while you're at your appointment, as long as you gave them all the informtion they need.

What if I'm deaf or have a hearing or speech impairment?

Work and Income has staff who can help you make appointments, update records, and communicate with your case manager.

How long can I be on a benefit?

We can't tell you how long you'll be able to get a benefit for. It will depend on your circumstances and which benefit you're getting. Talk to WINZ to find out what applies to you.

What if you disagree with Work and Income’s decision?

If you don’t agree with a decision made by a Work and Income staff member, you can challenge it.

These are some examples of decisions you might challenge:

  • You have been refused a benefit
  • Your benefit has been cut off
  • The start date of your benefit

You have three months to review a decision.