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Start: 9:30 am, Thursday 31 August 2023

End: 3:30 pm, Thursday 31 August 2023

Location: 10 - 20 Gladstone Road, Parnell Auckland 1052, Auckland

Website: View the event

This 2-part workshop series occurs on the following dates:

Auckland - Thursday, 31 August, 9.30 am - 3.30 pm - Session 1

Online via Zoom - Thursday, 12 October, 9 am – 10.30 am - Session 2

People from almost all professions are finding themselves in more-and-more challenging situations when working with agitated members of the public. The range of people experiencing difficult interactions in the workplace is broad. It ranges from; teachers, to doctors and nurses, to hospitality workers, to service and delivery people, to office workers, to social service providers, to trades people, to managers, to public transport and delivery people – and beyond.

The combination of stress, dealing with the unexpected, trying to make sense of an unexpectedly explosive situation, and figuring out the right thing to do – and say, to help yourself and those around you can be daunting.

This unique workshop is aimed at giving those who find themselves responding to agitated, and potentially traumatic circumstances, the practical skills and understanding required to bring these interactions to a safe conclusion.

Our Presenters

Both Emma and Edmond have worked extensively with emergency services personnel as specialist clinical supports. They are sought after speakers internationally. This practical exposure along with a comprehensive understanding of the impact that stressful and volatile exposure have on the responder and the public including onlookers allows them to provide practical guidance on what works, work with participants in brainstorming solutions and keep everyone safe. They are some of the most compassionate people we know!!!


Who Should Attend?

Anyone who works with people – anywhere!


The Parnell Hotel & Conference Centre




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