Public transport

Photo: Train Ride by Julie

The New Zealand Transport Agency states that most public transport services in New Zealand are accessible to some wheelchairs. Urban buses must be accessible for passengers with physical, sensory or cognitive impairments. This includes passengers who use wheelchairs or who are accompanied by a guide dog.

Did you know? RUB specifications

All New Zealand buses must adhere to the RUB - Requirements for Urban Buses. Specifications include: at least 4 priority seats, storage space for mobility frames, accessible stopping signals, external ramp, minimum aisle width, slip resistant flooring, high visibility handrails and a dedicated area for wheelchairs.

If you are travelling to other regions of New Zealand (or overseas), the Agency recommends you contact the long-distance travel operator about the accessibility of their services.

Go to Public transport for people with disabilities or over 65 (external website)

Accessible transport in your area

Contact your regional council to find out about accessible buses, trains or ferries where you live

You can find a list of local councils on the Department of Internal Affairs Local Government website.

Regional council websites vary in how they publish information about accessible transport for disabled people. You might find information under:

  • Accessibility
  • Bus timetables / bus services
  • Concessions / community services
  • Environment services
  • Fares and discounts / FAQs
  • Getting around
  • Total Mobility / travel and fares / travelling with animals (disability assist dogs)
  • Recreation.

Find your Regional Council (external website)

Be. Accessible website: information on accessible transport options

The Be. Accessible website publishes information about accessible transport options in New Zealand. These include bus, train, ferry, taxi and specialist mobility services.

The information mostly focuses on transport services in Auckland, Wellington and Christchurch.

Go to Get Around (external website)

  More information

Watch a video: ‘Give disabled people a smoother ride’

View a captioned video about transport for disabled people. It has tips on helping blind, vision-impaired and deaf/blind passengers travel by bus, taxi or plane.

Give Disabled People a Smoother Ride (external website)

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Your local disability centre can help advise you on options for public transport in your area. 

Or if you are visiting another area of New Zealand, the local disability information centre can help you with transport options while you are away.

Search disability information centres